Government Information Requests
textile.solutions receives requests from governments and law enforcement agencies around the world. This page describes how we handle those requests and our commitment to protecting your data.
textile.solutions is committed to the rule of law, the privacy rights of our users, and transparency about government data requests. We carefully review every request we receive and push back against those that lack a valid legal basis or are overly broad.
Our Guiding Principles
Legal Basis Required
We require all government requests to be supported by valid legal authority — a court order, warrant, or equivalent instrument — before disclosing any user data.
Minimum Necessary
We disclose only the data specifically required by the legal process. We push back on overly broad requests and seek to limit scope wherever possible.
User Privacy First
Our platform is designed to collect the minimum data necessary. Less data held means less that can ever be compelled through legal process.
No Backdoors
We have never created a backdoor or any means to bypass our security systems. We never will — regardless of any government pressure to do so.
What We Require From Authorities
Before we will disclose any user data to a government or law enforcement body, we require:
A valid legal instrument — court order, search warrant, subpoena, or equivalent — issued by a court of competent jurisdiction.
The request must be narrowly tailored to specific accounts and specific data types, not a broad sweep.
The requesting authority must be legally authorised to make the request under applicable national or EU law.
Requests from outside the EU must be made through appropriate mutual legal assistance treaty (MLAT) channels.
Emergency requests claiming imminent risk to life are reviewed immediately, but still require follow-up formal legal process.
User Notification
Where we are legally permitted to do so, textile.solutions will notify affected users before disclosing their data in response to a government request. This gives users the opportunity to seek legal advice or challenge the request themselves. We will not notify users if a court order prohibits us from doing so, or where notification would create a risk of harm.
National Security Requests
textile.solutions operates primarily as a B2B industry platform for the European textile sector. We do not hold the type of consumer data that is typically the subject of national security requests. To date, textile.solutions has not received any national security orders or orders that prohibit disclosure to users. We will update this page if that position changes, to the extent permitted by law.
Transparency Reporting
We are committed to publishing regular transparency reports covering government data requests received. Our reports will include:
Number of requests received, broken down by country of origin and type (civil, criminal, national security).
Number of requests where data was disclosed, partially disclosed, or where we challenged or rejected the request.
Number of users or accounts affected by government requests in the reporting period.
GDPR and EU Law Compliance
As a company headquartered in Sweden, textile.solutions is subject to the GDPR and the Swedish Data Protection Act. Any government request that conflicts with GDPR requirements — for example, a request from outside the EU that does not provide adequate data protection safeguards — will be evaluated against our GDPR obligations. We will seek advice from the Swedish Authority for Privacy Protection (IMY) where appropriate.
Submitting a Law Enforcement Request
Law enforcement agencies seeking user data from textile.solutions should submit formal legal process through the appropriate channels. We do not accept requests via general email or informal channels. All requests must be in writing, signed by an authorised official, and include the legal basis for the request.